Privacy Policy

Last Updated: September 2026 • Compliant with UK GDPR & Data Protection Act 2018

HubRadar ("we", "our", or "us") is dedicated to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your information when you visit our website (hubradar.co.uk) or use our SMS lead alert services.

1. Information We Collect

We only collect information strictly necessary to dispatch lead alerts and process optional subscriptions:

Mobile Phone Number: Used solely to deliver SMS notifications when local homeowners in your area request your trade.
Trade & Territory Preferences: The services you offer (e.g. plumber, roofer, electrician) and your preferred coverage areas/postcodes.
Payment Details: If you choose to subscribe to 24/7 monitoring, billing is handled securely by our PCI-DSS compliant payment partner, Stripe Inc. HubRadar never stores, processes, or has access to your full payment card numbers.
Delivery Logs: Automated transmission records of SMS alert deliveries to ensure reliable uptime.

2. How We Use Your Information

Your data is used exclusively to:

Send you real-time SMS alerts corresponding to local homeowner requests matching your trade and territory.
Manage your subscriptions (including our £9.99/month base monitoring plan), optional add-on services, and account renewals via Stripe if you choose to subscribe.
Provide direct customer support via SMS or email.

3. Strict No-Spam Policy

We respect your privacy. We do not sell, rent, lease, or monetize your phone number or business information with third-party telemarketers or advertisers under any circumstances.

4. Third-Party Service Providers

We partner with trusted infrastructure providers to deliver our service:

Stripe: Payment processing, customer portal management, and recurring billing.
SMS Gateways: Encrypted carrier delivery of SMS alerts to UK mobile networks.

5. Data Retention & Your Rights (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you hold the right to:

Request access to the personal data we hold about you.
Request immediate deletion of your phone number and notification preferences.
Opt out of SMS alerts at any time by replying "STOP" or contacting us directly.

6. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact our Data Controller at:
SMS / Phone: 07465 944159
Email: hubradar@outlook.com
Website: https://hubradar.co.uk